RAG as Your Anchor: Grounding Chatbots in Trusted Data
Retrieval Augmented Generation (RAG) combines information retrieval with generative AI, allowing systems to provide more accurate, up-to-date responses. This approach is especially valuable as large language models (LLMs) are limited by the static data they were trained on. This is where RAG steps in. By pulling updated, trusted data from your organisations knowledge bases. RAG […]
Chatbots in Industry: Customer Service Case Studies
The excitement about AI chatbots is still strong. However, stories of chatbot failures often get more attention. You probably heard all about the airline chatbot promising a passenger a nonexistent discount last year. Landing the airline in some hot water. Like the news, success stories are rarely in the spotlight making them less accessible to […]
How to Name Your Chatbot
Let’s be honest – when was the last time you smiled at a chatbot’s name? Probably never if it was named something like “CustomerHelper3000”. Deciding what to call your chatbot can be daunting because, well, you can call it whatever you like! So where do you even begin? Whether you’re naming your baby, a puppy […]
Chatbots in Industry: Booking Travel with AI
What Are AI Travel Agents? AI travel agents are sophisticated virtual assistants that combine advanced algorithms and natural language processing to deliver seamless support. Operating 24/7, these chatbots can assist with everything from finding flights and booking hotels to resolving issues mid-journey. Developers can build them into websites, apps, or messaging platforms. They offer quick, […]
Chatbot Implementation 101: Challenges and Solutions
In this post, we’ll discuss some of the challenges faced by those involved in AI chatbot implementation and the solutions. We have tagged each challenge as a business or technology issue. Implementing a chatbot isn’t as simple as plugging it in and hitting “go.” Like a new employee, chatbots need training to know what they’re […]
Chatbots vs Conversational AI: Is There a Difference
The terms chatbot and conversational AI are generally used interchangeably. This can be unclear, especially if you want to incorporate a chatbot into your project—an app, website, or customer service platform. With the growing number of different types of chatbots and related technologies, it’s hard to know where to start or which solution is right […]
Chatbot Fails: Why They Break and How to Fix Them
Chatbots are on the rise, popping up everywhere from customer service desks to online shops. They’re meant to make life easier, but let’s face it—sometimes they drop the ball. Whether it’s a confused response or an endless loop of “I’m sorry, I didn’t get that,” chatbots can sometimes leave customers feeling more frustrated than before. […]
How Chatbots Can Help Small Businesses Grow
Preparing for new products, managing finances, running your businesses social media and fulfilling customer engagements. As a small business owner, you know there’s a ton to do daily without looking for ways to stay ahead of the competition. One innovation that has been gaining momentum are conversational AI chatbots. AI-powered virtual assistants are revolutionising how businesses […]
Chatbots: From the 1950s to Now
Evolution of the chatbot Chatbots have been around long enough now and especially in the last few years have gained a lot of popularity. If you’re interested in building a chatbot or AI assistant and want to know where it all began this is for you. This is the history of chatbots, from the first […]
Selecting the Right NLU Service for your Japeto Labs Chatbot Builder
Selecting the Right NLU Service for chatbot applications Our Japeto chatbot platform works with lots of NLUs (Natural Language Understanding) providers, including well-known AI products such as OpenAI GPT 3.5, IBM Watson, and Amazon Lex. Behind the scenes, we use multiple NLU engines at the same time to enhance the accuracy of our chatbot, and […]