Top 5 Elements for a Successful Chatbot
Most chatbot failures aren’t caused by bad AI. They’re caused by missing governance. These five elements show up in every serious post-mortem. Clear scope, authority, and refusal rules Knowledge provenance and source control Failure handling and escalation paths Observability, logging, and auditability Tone, accessibility, and institutional credibility 1. Clear Scope, Authority, and Refusal Rules If […]