How do you know if your AI chatbot is actually working? Lessons from a government project in Brazil
Japeto partnered with the State of Rio de Janeiro to evaluate the accuracy, quality, and relevance of a public-facing AI chatbot serving 500+ real users. The core finding: rigorous chatbot evaluation requires human review, real-world testing, and structured methodology — not just user ratings. For organisations deploying AI in high-stakes settings, this is what a […]