AI Assistants are transforming how businesses operate. By automating repetitive communications, streamlining customer interactions, and providing 24/7 support, AI-powered solutions enable companies to enhance productivity, reduce costs, and deliver exceptional customer experiences.
If you’re looking to engage with clients more effectively, AI Assistants offer scalable, intelligent solutions that evolve with your business. Embrace the future of efficiency and stay ahead of the competition with AI technology tailored to meet your unique needs.
Work with your digital strategy
Our AI Assistants are designed to complement your existing digital strategy, acting as an extension of your brand’s voice and values. These intelligent tools integrate effortlessly into your current communication channels, offering consistency across touchpoints without compromising the personal connections that matter most. Instead of replacing human interactions, our AI Assistants enhance them, handling routine queries and tasks so your team can focus on building deeper, more meaningful relationships. By blending seamlessly into your brand’s identity, these AI-driven solutions ensure a unified, responsive, and personalized experience for every customer interaction.
Your customers want reliable and instant help
Make it easy for them
Intelligent routing
Our AI Assistants can understand what topic the person has a question about and match it to the right person on your team for follow-up.
Consistent information
Our chat tools give consistent information and are trained to match your organisation, so you always give the right answer.
Create time for important conversations
Some conversations need human care, your team can't focus on those if they're bogged down by administrative work.
Instant answers for large knowledgebases
Some websites are complicated because they need to be. You may have a lot of information, AI Assistants cut straight to the answer.
Do you know what your customers want?
Our AI Assistants not only enhance customer engagement but also provide powerful insights into what your audience is truly asking for. While traditional website analytics show common page visits, our AI-driven data fills the gap by revealing the specific questions, concerns, and topics your customers search for directly. This valuable information helps you understand customer intent, identify emerging trends, and refine your offerings based on real-time user input. With our AI Assistant’s analytics, you gain a deeper understanding of your audience, enabling you to make data-driven decisions that shape more effective strategies and content.
Automate the routine bits
Our AI Assistants are designed to handle the routine queries that can bog down your team’s productivity. By automating responses to common questions, you can dramatically reduce the time spent on repetitive tasks. In fact, one of our clients saw a remarkable 77% reduction in routine emails after implementing our chat tool. With instant, accurate answers to frequently asked questions, your team can focus on more complex tasks that require a human touch. Our AI solutions streamline operations, allowing your business to operate more efficiently while still delivering timely, high-quality customer support.
Gain more business with AI Assistants
Unlock new growth opportunities and attract more customers by automating smarter, faster interactions. Get started today and see how AI can transform your business!
How many more calls could you book?
On average, we find that 60% of conversations happen when businesses are closed. Quick response time has a large affect on how many appointments or sales calls you can book – by creating dynamic ways for potential customers to engage with your content, you can encourage more sales.
AI Lead Growth Calculator
Secure systems built for the NHS to use
Our AI Assistants have been used in healthcare and we bring that same care to how we manage data on all projects. Here’s how we manage risk around AI.
Optional personal information redaction
Personally identifiable information is flagged in conversation history and automatically redacted from the message history without ever being saved in our database. This keeps conversations a bit more secure.
We flag names, emails, addresses, phone numbers, and patient numbers. Doctor’s names are also redacted.
Issues with AI
We use prompt engineering to reduce the risk of AI hallucinations – although no system is going to 100% flawless, we get as close as possible.
We also manually add training data to improve the AI, which removes the risk common AI vulnerabilities such as prompt injection.
Reliablility of 3rd party AI
Behind the scenes, our AI Assistants are powered by the JShield message processor. This is our own bespoke system that uses redundant natural language and large language models to understand users. This gives us and you the flexibility to decide what provider is right for you and guarantee 100% up time, as our system immediately falls to a backup if something goes wrong.
Proprietary data secured
If you don’t feel comfortable sharing your proprietary data with 3rd party AI companies – we understand you.
For higher security requirements, we can use a local large language models. This means that your information is never sent outside of our server room when we train your AI models.
GDPR-compliant
The message data is stored in UK-based servers following best practices.
We automatically delete message data after a set period of time to match your privacy standards.
We are Cyber Essentials certified.