How do you know if your AI chatbot is actually working? Lessons from a government project in Brazil
Japeto partnered with the State of Rio de Janeiro to evaluate the accuracy, quality, and relevance of a public-facing AI chatbot serving 500+ real users. The core finding: rigorous chatbot evaluation requires human review, real-world testing, and structured methodology — not just user ratings. For organisations deploying AI in high-stakes settings, this is what a […]
Vibe Coding: Can AI Write Secure Code?
Are you for or against having an AI write your code? Either way, the movement is here, and it has a name – vibe coding. First coined by Andrej Karpathy, it has raised a lot of questions about how safe the practice is to use, especially for non-developers. As enterprises and solo developers alike embrace […]
Chatbot Implementation 101: Challenges and Solutions
In this post, we’ll discuss some of the challenges faced by those involved in AI chatbot implementation and the solutions. We have tagged each challenge as a business or technology issue. Implementing a chatbot isn’t as simple as plugging it in and hitting “go.” Like a new employee, chatbots need training to know what they’re […]
Chatbots vs Conversational AI: Is There a Difference
The terms chatbot and conversational AI are generally used interchangeably. This can be unclear, especially if you want to incorporate a chatbot into your project—an app, website, or customer service platform. With the growing number of different types of chatbots and related technologies, it’s hard to know where to start or which solution is right […]
Chatbot Fails: Why They Break and How to Fix Them
Chatbots are on the rise, popping up everywhere from customer service desks to online shops. They’re meant to make life easier, but let’s face it—sometimes they drop the ball. Whether it’s a confused response or an endless loop of “I’m sorry, I didn’t get that,” chatbots can sometimes leave customers feeling more frustrated than before. […]
Chatbots: From the 1950s to Now
Evolution of the chatbot Chatbots have been around long enough now and especially in the last few years have gained a lot of popularity. If you’re interested in building a chatbot or AI assistant and want to know where it all began this is for you. We’ll be looking at the history of conversational artificial […]
Understanding Information Security Management Systems
What is an ISMS? An Information Security Management System (ISMS) is a crucial component for managing and protecting your organisation’s sensitive data. At its core, an ISMS is a systematic approach to managing sensitive company information so that it remains secure, involving employees, processes, and IT systems with a coordinated approach. By implementing an ISMS, […]
AI for Emergency Response: Revolutionising Crisis Management
In recent times, the role of artificial intelligence (AI) in emergency response has become vital. AI can rapidly analyse vast amounts of data streamlining decision-making processes and enhancing the efficiency of disaster management operations. Whether you’re tackling a natural disaster like an earthquake or managing crises such as the COVID-19 pandemic. AI is a powerful […]
Potential Dangers of Generative AI
Artificial intelligence (AI) has the potential to revolutionise how we work, even in the most sensitive settings. It also has the potential for significant mistakes. We’re going to look at some examples of when generative AI has caused or had the potential to cause harm. /*! elementor – v3.23.0 – 05-08-2024 */ .elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading […]
AI Driving Digital Inclusion
As AI has grown more sophisticated large businesses, charities and local councils are adopting new technologies. Here we’ll be looking at a couple of the latest technological advancements used by these organisations. /*! elementor – v3.19.0 – 28-02-2024 */.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px} PairD: Deloitte’s Generative AI Platform Deloitte, one of the Big […]