Speaking Everyone’s Language: AI in Charities & Healthcare
Language should never be a barrier to essential services, yet for millions of people across the UK, it still is. Charities, councils and healthcare providers regularly serve communities where English is not the first language, making access to support difficult. AI-powered multilingual chatbots can offer a practical solution. Available 24/7 and capable of communicating in […]
MHRA launches pilot fee waiver programme for small medical device innovators
The MHRA has kicked off 2026 with a rare bit of good news for early-stage medical device companies: a pilot fee waiver programme for clinical investigation applications. This is a limited opportunity for eligible startups to reduce the cost of a UK clinical investigation application. From 4 January to 31 March 2026, the MHRA is […]
Top 5 Elements for a Successful Chatbot
Most chatbot failures aren’t caused by bad AI. They’re caused by missing governance. These five elements show up in every serious post-mortem. Clear scope, authority, and refusal rules Knowledge provenance and source control Failure handling and escalation paths Observability, logging, and auditability Tone, accessibility, and institutional credibility 1. Clear Scope, Authority, and Refusal Rules If […]
A Client Guide to Testing Your Chatbot Before it Goes Live
This isn’t a developer’s guide. It’s a practical checklist for teams commissioning or launching a chatbot. We encourage our clients to test their chatbot properly throughout the development process. The gap between “it works” and “it works well for our customers” is where chatbot projects either succeed or become expensive mistakes. We’ve tested that the […]
How to Introduce a Chatbot Without Damaging Trust
AI chatbots have started becoming the first point of contact for online customers. Last years studies into the efficacy of AI chatbots in customer services demonstrated that 70% of consumers prefer using a chatbot for handling simple questions. AI chatbots have proven efficiency gains, but a poorly executed launch can erode trust, leaving users frustrated […]
Charity Chatbots Under the Microscope: Evaluating Reasoning, Tone, Structure, and Safety
When we tested six charity chatbots across nine technical capability categories, we weren’t just measuring impressive features. We were asking a crucial question: How sophisticated does your chatbot need to be, to resolve your user’ problems. The answer depends entirely on context. A simple scripted chatbot might be perfect for a museum’s opening hours. That […]
Chatbots in industry: From fraud prevention to legal support and charity triage
Artificial Intelligence (AI) is no longer a futuristic concept reserved for sci-fi enthusiasts or tech labs. It is embedded in our daily lives. Among the most visible manifestations of AI are chatbots and other AI-driven tools, which have found their way into banking, legal services, healthcare, and beyond. Yet, despite their widespread adoption, the way […]
AI autonomy guided by safe innovation
AI autonomy, safety, and the responsibility of serving users who need it most When building AI systems for vulnerable populations, every design decision carries weight. Too much control and you lose the naturalness that makes conversations helpful. Too little and you risk responses that could genuinely harm. We’ve spent years building conversational systems for charities […]
Evaluating Chatbots: Technical Rigour and Human Experience
Chatbots are everywhere now. They answer customer questions, help you book tickets, and even act like digital assistants. They’re powered by large language models, which is just a fancy way of saying computers trained on lots of text so they can “talk” like us. Making a chatbot is not the hard part anymore. Despite their […]
A Guide for Charities: Using AI in Grant Writing
Artificial Intelligence (AI) can be a useful ally for charities. But using AI brings responsibilities. Funders are starting to watch closely, and misusing AI, or trusting it too much, can hurt your proposals chances of success. This guide explains how your charity can use AI responsibly in grant writing while protecting your integrity and data. […]