A Client Guide to Testing Your Chatbot Before it Goes Live
This isn’t a developer’s guide. It’s a practical checklist for teams commissioning or launching a chatbot. We encourage our clients to test their chatbot properly throughout the development process. The gap between “it works” and “it works well for our customers” is where chatbot projects either succeed or become expensive mistakes. We’ve tested that the […]
How to Introduce a Chatbot Without Damaging Trust
AI chatbots have started becoming the first point of contact for online customers. Last years studies into the efficacy of AI chatbots in customer services demonstrated that 70% of consumers prefer using a chatbot for handling simple questions. AI chatbots have proven efficiency gains, but a poorly executed launch can erode trust, leaving users frustrated […]
Charity Chatbots Under the Microscope: Evaluating Reasoning, Tone, Structure, and Safety
When we tested six charity chatbots across nine technical capability categories, we weren’t just measuring impressive features. We were asking a crucial question: How sophisticated does your chatbot need to be, to resolve your user’ problems. The answer depends entirely on context. A simple scripted chatbot might be perfect for a museum’s opening hours. That […]
Chatbots in industry: From fraud prevention to legal support and charity triage
Artificial Intelligence (AI) is no longer a futuristic concept reserved for sci-fi enthusiasts or tech labs. It is embedded in our daily lives. Among the most visible manifestations of AI are chatbots and other AI-driven tools, which have found their way into banking, legal services, healthcare, and beyond. Yet, despite their widespread adoption, the way […]
AI autonomy guided by safe innovation
AI autonomy, safety, and the responsibility of serving users who need it most When building AI systems for vulnerable populations, every design decision carries weight. Too much control and you lose the naturalness that makes conversations helpful. Too little and you risk responses that could genuinely harm. We’ve spent years building conversational systems for charities […]
Evaluating Chatbots: Technical Rigour and Human Experience
Chatbots are everywhere now. They answer customer questions, help you book tickets, and even act like digital assistants. They’re powered by large language models, which is just a fancy way of saying computers trained on lots of text so they can “talk” like us. Making a chatbot is not the hard part anymore. Despite their […]
A Guide for Charities: Using AI in Grant Writing
Artificial Intelligence (AI) can be a useful ally for charities. But using AI brings responsibilities. Funders are starting to watch closely, and misusing AI, or trusting it too much, can hurt your proposals chances of success. This guide explains how your charity can use AI responsibly in grant writing while protecting your integrity and data. […]
Sustainable AI Models: Who’s Leading the Way?
As artificial intelligence becomes a core part of business operations, its environmental footprint is attracting growing attention. Training and running large language models (LLMs) consumes vast amounts of electricity and water, not only during the training phase but also throughout their daily use. With AI adoption accelerating across industries, businesses face a new responsibility: choosing […]
Sustainable AI: Innovation and Environmental Responsibility
We’ve seen a lot of successful AI case studies lately, from speeding up medical diagnoses to optimising energy grids. But behind the promise of smarter systems lies a growing environmental concern. As AI adoption accelerates across industries, so too does its energy and resource consumption. LLMs come with two categories for carbon emissions (operational and […]
Key Takeaways from the 2025 Charity Digital Skills Report
Digital transformation has become essential for charities navigating today’s complex landscape, from rising service demand and economic pressures to changing user expectations. The Charity Digital Skills report has grown substantially in the last few years, from 435 responses in 2022, to 672 in 2025. Each year, the Charity Digital Skills Report gives us a clearer […]