Japeto’s a Finalist for Medilink Midlands Business Awards 2025
We’re absolutely over the moon to announce that Japeto has been named a finalist for the Medilink Midlands Business Awards 2025 in the Outstanding Achievement category! Our journey began with Pat, the UK’s first sexual health AI chatbot, developed in collaboration with Positive East an HIV charity. Pat provides confidential, around-the-clock support, helping people access […]
AI Tools Transforming Local Government
Local governments across the UK are under increasing pressure. With shrinking budgets and rising demands for public services, councils are turning to artificial intelligence (AI) to help them meet these challenges head-on. County councils have seen their workforces reduced by 33% since 2012, yet local authorities today face increasing demand. Artificial intelligence (AI) is changing […]
Artificial Intelligence in Finance: Applications & Benefits
From rule based systems to advanced deep learning models, AI has changed the role of technology across various industries. From healthcare and manufacturing to finance. Have you ever got a call from your bank about purchases that you wouldn’t usually make? AI fraud detection systems can alert your bank when some thing breaks from your […]
Chatbots in Industry: Customer Service Case Studies
The excitement about AI chatbots is still strong. However, stories of chatbot failures often get more attention. You probably heard all about the airline chatbot promising a passenger a nonexistent discount last year. Landing the airline in some hot water. Like the news, success stories are rarely in the spotlight making them less accessible to […]
Paris AI Action Summit: What It Means for AI’s Future
Paris held the next AI Action Summit on 10-11 February 2025. The event brought together world leaders, technology experts, and policymakers to discuss the future of artificial intelligence (AI). French President Emmanuel Macron and Indian Prime Minister Narendra Modi co-chaired the summit. However, significant disagreements emerged, particularly regarding the final joint declaration on making AI […]
A Charity Guide: Channels for Discussing Sensitive Issues
In this guide, we’ll be going through the most effective communication channels for discussing sensitive issues. Looking a some of the data from our own research to understand how people prefer to communicate. The channels of communication to be considered include chatbots, face-to-face, email, phone, and social media. With a focus on charitable organisations, we […]
7 Real-World AI for Social Good Examples
What will the future of AI look like? How do you see it changing the world? Everyone has a different idea of course. Could anyone have predicted how transformative the impact of the first personal computers would become? Now we have devices the size of our hand capable of connecting with billions of others all […]
The Future of UK AI Regulation: The UK and Northern Ireland
The regulation of artificial intelligence (AI) has been a topic of discussion for both the UK and Northern Ireland. The British government wants to be at the forefront of AI innovation. However, Northern Ireland, influenced by its adherence to the European Union (EU) laws, will follow the EU’s stricter AI regulations. The EU was the […]
How to Name Your Chatbot
Let’s be honest – when was the last time you smiled at a chatbot’s name? Probably never if it was named something like “CustomerHelper3000”. Deciding what to call your chatbot can be daunting because, well, you can call it whatever you like! So where do you even begin? Whether you’re naming your baby, a puppy […]
Choosing a Chatbot? Don’t Buy Without These 9 Must-Have Features
What are some of the most time-consuming tasks that you do? Answering common questions, processing orders, marketing a product launch, scheduling appointments, searching through notes, reviewing copy. Maybe you’re particularly detail-oriented and love to get involved in everything as it comes. Or maybe you prefer to prioritise your tasks or delegate to a team, or […]