How do you know if your AI chatbot is actually working? Lessons from a government project in Brazil
Japeto partnered with the State of Rio de Janeiro to evaluate the accuracy, quality, and relevance of a public-facing AI chatbot serving 500+ real users. The core finding: rigorous chatbot evaluation requires human review, real-world testing, and structured methodology — not just user ratings. For organisations deploying AI in high-stakes settings, this is what a […]
Japeto Shortlisted for Outstanding Achievement at the Medilink Midlands Business Awards 2026
Japeto builds AI chatbots for charities and healthcare organisations — safe, compliant, and deployable in days. We’ve been shortlisted for the Outstanding Achievement Award at the Medilink Midlands Business Awards 2026 for this work. Key Takeaways: Japeto has been shortlisted for the Medilink Midlands Outstanding Achievement Award 2026 The shortlisting recognises our AI chatbot platform, […]
The algorithm maze: an intern’s tale of chatbot optimization
Imagine being a 19-year-old who recently arrived in the UK, completed just one semester of a BSc in Computer Science, and secured an internship typically reserved for second and third-year students. That was me! Welcome to my journey of creating a chatbot evaluation system during my internship—a journey filled with challenges, learning, and triumph. The […]
Presenting Pat at BHIVA Spring 2024 Conference
Japeto was absolutely delighted to be asked to present alongside Positive East, at the British HIV Association (BHIVA) 2024 Spring Conference. This year it was held in Birmingham, UK from April 29 through May 1. Clinicians and community-organisations came together to share new research and developments around HIV in the United Kingdom. We’ve added the […]
Meet Michael
What’s your job title? Non-executive director (NED) What do you actually do? As a NED, I help with the strategic direction of Japeto. You’ll also find me fine-tuning operations, building relationships, and sharing new developments in AI. What’s your journey getting here been like? I graduated from university in the late 1990s with a history […]
Chatbot Club: Demo Day
Japeto partnered with Harlow College’s Games Design students to build Hart, a 24/7 AI safeguarding chatbot for students, in just 11 weeks. Key Takeaways Japeto ran an 11-week enrichment programme with Harlow College Games Design students in 2023 Students built Hart from scratch: a wellbeing and safeguarding chatbot for college students Hart offers 24/7 support […]
Data Dilemma
The ethical use of data has become a critical concern in the landscape of artificial intelligence (AI) and chatbots. Instances of data misuse, breaches, and questionable practices have raised eyebrows and prompted discussions about the boundaries for AI. We’re exploring some specific cases for how that line gets crossed. Bugs, bugs, bugs Photo by Zac […]
Chatbot Club 2023
We’re pleased to introduce a project that has been cooking at Japeto over the past few months: the Chatbot Club. Over an 11-week long enrichment program, Japeto worked with top students to build a chatbot from zero to prototype. This has been a fantastic opportunity to partner with Harlow College to create a one-of-kind enrichment […]
Meet Jamie
What’s your job title? CTO What do you actually do? I oversee the technical direction of all our projects. I design the architecture of the software we build, and I work with Ingrid and our clients to make sure we build the best products possible. I’m also responsible for setting up new developers in our […]
Cyber Essentials Certified
We are thrilled to announce that Fintek Software has been granted the Cyber Essentials (CE) Certification, supported by the UK Government. This demonstrates our dedication to protecting our systems and data, and further solidifies our position as a reliable provider of managed security services. What is Cyber Essentials? The Cyber Essentials scheme is an initiative […]