9 Must-Have Chatbot Features for Business (2026 Checklist)
What are some of the most time-consuming tasks that you do? Answering common questions, processing orders, marketing a product launch, scheduling appointments, searching through notes, reviewing copy. Maybe you’re particularly detail-oriented and love to get involved in everything as it comes. Or maybe you prefer to prioritise your tasks or delegate to a team, or […]
What should a Chatbot have: A Practical Checklist
AI chatbots can transform customer service and reduce operational costs, but only when they’re built with the right safeguards. Too often, providers prioritise speed and flashy demonstrations over governance, creating systems that pose unnecessary risks in regulated environments. Chatbots have come a long way from scripted, decision-tree systems that could only handle a handful of […]
How do you know if your AI chatbot is actually working? Lessons from a government project in Brazil
Japeto partnered with the State of Rio de Janeiro to evaluate the accuracy, quality, and relevance of a public-facing AI chatbot serving 500+ real users. The core finding: rigorous chatbot evaluation requires human review, real-world testing, and structured methodology — not just user ratings. For organisations deploying AI in high-stakes settings, this is what a […]
Speaking Everyone’s Language: AI in Charities & Healthcare
Language should never be a barrier to essential services, yet for millions of people across the UK, it still is. Charities, councils and healthcare providers regularly serve communities where English is not the first language, making access to support difficult.AI-powered multilingual chatbots demonstrate the potential of AI for social good. Available 24/7 and capable of […]
A Client Guide to Testing Your Chatbot Before it Goes Live
This isn’t a developer’s guide. It’s a practical checklist for teams commissioning or launching a chatbot. We encourage our clients to test their chatbot properly throughout the development process. The gap between “it works” and “it works well for our customers” is where chatbot projects either succeed or become expensive mistakes. We’ve tested that the […]
How to Introduce a Chatbot Without Damaging Trust
AI chatbots have started becoming the first point of contact for online customers. Last years studies into the efficacy of AI chatbots in customer services demonstrated that 70% of consumers prefer using a chatbot for handling simple questions. AI chatbots have proven efficiency gains, but a poorly executed launch can erode trust, leaving users frustrated […]
Charity Chatbots Under the Microscope: Evaluating Reasoning, Tone, Structure, and Safety
When we tested six charity chatbots across nine technical capability categories, we weren’t just measuring impressive features. We were asking a crucial question: How sophisticated does your chatbot need to be, to resolve your user’ problems. The answer depends entirely on context. A simple scripted chatbot might be perfect for a museum’s opening hours. That […]
Chatbots in industry: From fraud prevention to legal support and charity triage
Artificial Intelligence (AI) is no longer a futuristic concept reserved for sci-fi enthusiasts or tech labs. It is embedded in our daily lives. Among the most visible manifestations of AI are chatbots and other AI-driven tools, which have found their way into banking, legal services, healthcare, and beyond. Yet, despite their widespread adoption, the way […]
Evaluating Chatbots: Technical Rigour and Human Experience
Chatbots are everywhere now. They answer customer questions, help you book tickets, and even act like digital assistants. They’re powered by large language models, which is just a fancy way of saying computers trained on lots of text so they can “talk” like us. Making a chatbot is not the hard part anymore. Despite their […]
Writing a Style Guide for AI Chatbots: Why It Matters and How to Do It Right
AI chatbots are everywhere, from mental health support to banking to bedtime routines. But a chatbot is only as useful as the responses it delivers. That’s why creating a solid writing style guide for your chatbot isn’t just helpful – it’s essential. At Japeto, we’ve been writing chatbot scripts since 2017. Over that time, we’ve […]