Charity Chatbots Under the Microscope: Evaluating Reasoning, Tone, Structure, and Safety
When we tested six charity chatbots across nine technical capability categories, we weren’t just measuring impressive features. We were asking a crucial question: How sophisticated does your chatbot need to be, to resolve your user’ problems. The answer depends entirely on context. A simple scripted chatbot might be perfect for a museum’s opening hours. That […]
Chatbots in industry: From fraud prevention to legal support and charity triage
Artificial Intelligence (AI) is no longer a futuristic concept reserved for sci-fi enthusiasts or tech labs. It is embedded in our daily lives. Among the most visible manifestations of AI are chatbots and other AI-driven tools, which have found their way into banking, legal services, healthcare, and beyond. Yet, despite their widespread adoption, the way […]
AI autonomy guided by safe innovation
AI autonomy, safety, and the responsibility of serving users who need it most When building AI systems for vulnerable populations, every design decision carries weight. Too much control and you lose the naturalness that makes conversations helpful. Too little and you risk responses that could genuinely harm. We’ve spent years building conversational systems for charities […]
A Guide for Charities: Using AI in Grant Writing
Artificial Intelligence (AI) can be a useful ally for charities. But using AI brings responsibilities. Funders are starting to watch closely, and misusing AI, or trusting it too much, can hurt your proposals chances of success. This guide explains how your charity can use AI responsibly in grant writing while protecting your integrity and data. […]
Sustainable AI Models: Who’s Leading the Way?
As artificial intelligence becomes a core part of business operations, its environmental footprint is attracting growing attention. Training and running large language models (LLMs) consumes vast amounts of electricity and water, not only during the training phase but also throughout their daily use. With AI adoption accelerating across industries, businesses face a new responsibility: choosing […]
Sustainable AI: Innovation and Environmental Responsibility
We’ve seen a lot of successful AI case studies lately, from speeding up medical diagnoses to optimising energy grids. But behind the promise of smarter systems lies a growing environmental concern. As AI adoption accelerates across industries, so too does its energy and resource consumption. LLMs come with two categories for carbon emissions (operational and […]
Key Takeaways from the 2025 Charity Digital Skills Report
Digital transformation has become essential for charities navigating today’s complex landscape, from rising service demand and economic pressures to changing user expectations. The Charity Digital Skills report has grown substantially in the last few years, from 435 responses in 2022, to 672 in 2025. Each year, the Charity Digital Skills Report gives us a clearer […]
Writing a Style Guide for AI Chatbots: Why It Matters and How to Do It Right
AI chatbots are everywhere, from mental health support to banking to bedtime routines. But a chatbot is only as useful as the responses it delivers. That’s why creating a solid writing style guide for your chatbot isn’t just helpful – it’s essential. At Japeto, we’ve been writing chatbot scripts since 2017. Over that time, we’ve […]
Understanding Wireframes: A Guide for Our Clients
When starting a website or app project, one of the first steps is creating the wireframes. But what exactly are wireframes, and why are they so important? What Are Wireframes Wireframes are visual representations of a website or application’s structure. Think of them as the blueprints for your digital project. They outline where we place […]
How Small Development Teams Drive Innovation and Speed
Are you struggling to meet deadlines and finish projects fast enough? Your immediate reaction might be to throw more people at the problem. In our experience the most effective teams aren’t the biggest, they’re the sharpest. From fast-growing start-ups to global brands, some of the most successful projects have been delivered by lean teams with […]