Japeto Shortlisted for Outstanding Achievement at the Medilink Midlands Business Awards 2026
Japeto builds AI chatbots for charities and healthcare organisations — safe, compliant, and deployable in days. We’ve been shortlisted for the Outstanding Achievement Award at the Medilink Midlands Business Awards 2026 for this work. Key Takeaways: Japeto has been shortlisted for the Medilink Midlands Outstanding Achievement Award 2026 The shortlisting recognises our AI chatbot platform, […]
MHRA launches pilot fee waiver programme for small medical device innovators
The MHRA has kicked off 2026 with a rare bit of good news for early-stage medical device companies: a pilot fee waiver programme for clinical investigation applications. This is a limited opportunity for eligible startups to reduce the cost of a UK clinical investigation application. From 4 January to 31 March 2026, the MHRA is […]
Top 5 Elements for a Successful Chatbot
Most chatbot failures aren’t caused by bad AI. They’re caused by missing governance. These five elements show up in every serious post-mortem. Clear scope, authority, and refusal rules Knowledge provenance and source control Failure handling and escalation paths Observability, logging, and auditability Tone, accessibility, and institutional credibility 1. Clear Scope, Authority, and Refusal Rules If […]
How to Introduce a Chatbot Without Damaging Trust
AI chatbots have started becoming the first point of contact for online customers. Last years studies into the efficacy of AI chatbots in customer services demonstrated that 70% of consumers prefer using a chatbot for handling simple questions. AI chatbots have proven efficiency gains, but a poorly executed launch can erode trust, leaving users frustrated […]
Chatbots in industry: From fraud prevention to legal support and charity triage
Artificial Intelligence (AI) is no longer a futuristic concept reserved for sci-fi enthusiasts or tech labs. It is embedded in our daily lives. Among the most visible manifestations of AI are chatbots and other AI-driven tools, which have found their way into banking, legal services, healthcare, and beyond. Yet, despite their widespread adoption, the way […]
A Guide for Charities: Using AI in Grant Writing
Artificial Intelligence (AI) can be a useful ally for charities. But using AI brings responsibilities. Funders are starting to watch closely, and misusing AI, or trusting it too much, can hurt your proposals chances of success. This guide explains how your charity can use AI responsibly in grant writing while protecting your integrity and data. […]
Sustainable AI Models: Who’s Leading the Way?
As artificial intelligence becomes a core part of business operations, its environmental footprint is attracting growing attention. Training and running large language models (LLMs) consumes vast amounts of electricity and water, not only during the training phase but also throughout their daily use. With AI adoption accelerating across industries, businesses face a new responsibility: choosing […]
Sustainable AI: Innovation and Environmental Responsibility
We’ve seen a lot of successful AI case studies lately, from speeding up medical diagnoses to optimising energy grids. But behind the promise of smarter systems lies a growing environmental concern. As AI adoption accelerates across industries, so too does its energy and resource consumption. LLMs come with two categories for carbon emissions (operational and […]
Key Takeaways from the 2025 Charity Digital Skills Report
Digital transformation has become essential for charities navigating today’s complex landscape, from rising service demand and economic pressures to changing user expectations. The Charity Digital Skills report has grown substantially in the last few years, from 435 responses in 2022, to 672 in 2025. Each year, the Charity Digital Skills Report gives us a clearer […]
Writing a Style Guide for AI Chatbots: Why It Matters and How to Do It Right
AI chatbots are everywhere, from mental health support to banking to bedtime routines. But a chatbot is only as useful as the responses it delivers. That’s why creating a solid writing style guide for your chatbot isn’t just helpful – it’s essential. At Japeto, we’ve been writing chatbot scripts since 2017. Over that time, we’ve […]